Benefits to customers
Meeting customer demands is critical to success in the retail sector – it’s all about giving customers the products and services they want.
A current trend is for customers to demand higher levels of access to retail outlets, putting the pressure on business operations to be available 24 hours a day, 7 days a week, or at least to have an expanded span of hours.
How does flexibility assist with meeting those pressures?
“(Flexibility) ensures I have enough staff at the peak times of activity in the business. For me that’s Friday, not Monday, and not early in the morning, but after 9am .”
(Small employer, business owner)
“If you have flexibility you can stretch and contract to meet the ebbs and flows of customer demand in a very cost competitive and fast paced industry.”
(Large employer, HR manager)