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What
     Defining flexibility
     Facts about the retail sector

Why
     Benefits to employers
     Benefits to customers
     Benefits to employees

How
     Negotiating flexibility
     Common concerns and how to deal with them
          Won’t flexibility have a negative impact on productivity?
          Are flexible work practices viable options in the retail sector?
          Some flexibility options are not possible because they conflict
          Some people will abuse flexibility
          Implementing greater flexibility could mean more work for me
          Some employees express concerns about a lack of consistency
          You can’t really manage the performance
          The team won't accept a manager working flexibly
     Model flexibility policy
     Troubleshooting
     Evaluating a flexible work arrangement

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